Privacy Policy

This Privacy Policy explains how INDIGO SOLUTIONS LLC ("Indigo Solutions", "we", "us", or "our") collects, uses, shares and protects information when you visit indigosolutionsnyc.us (the "Website") or use any mobile, desktop, web, cloud or software-as-a-service application we publish or operate on any platform, including iOS, iPadOS, macOS and other Apple platforms, Windows, Linux and the web (together, the "Apps", and with the Website, the "Services"). This Privacy Policy should be read together with our Terms of Use.

We build our Services to collect as little personal information as possible. Where an App has practices that differ from this policy, we describe them in that App's App Store privacy details or in a supplemental notice inside the App.

1. Information we collect

Information you give us

• Contact and support requests. When you use our contact form or email us, we receive your name, email address, optional company name, and the content of your message.
• Account information. If an App offers an account, we collect the details needed to create and run it, such as an email address or a Sign in with Apple identifier. If you use Sign in with Apple and choose "Hide My Email", we receive only a private relay address.
• Content you create. If an App lets you create or store content, we process that content only to provide the feature. Where possible it stays on your device or in your private iCloud storage, which we cannot access.

Information collected automatically

• Website. Our hosting provider (Cloudflare) processes technical data such as IP address, browser type and request time to deliver the Website and protect it from abuse. We do not use advertising cookies or cross-site tracking on the Website.
• Diagnostics. If you have opted in to share analytics with app developers in your device settings, Apple may give us aggregated crash reports and usage metrics that do not directly identify you.
• App analytics. Some Apps may collect limited, privacy-preserving usage data to improve performance and reliability. Anything collected is listed in that App's App Store privacy details and is never used to track you across other companies' apps or websites.

2. How we use information

We use information to:

• provide, maintain and improve the Services and their features;
• respond to your inquiries, support requests and feedback;
• create and manage accounts, and verify purchases or subscriptions;
• diagnose problems, fix bugs, and keep the Services secure and free from fraud or abuse;
• send service-related messages, such as responses to your requests or important changes to our terms; and
• comply with legal obligations and enforce our Terms of Use.

We do not sell your personal information, share it for cross-context behavioral advertising, or use it to build advertising profiles.

3. How we share information

We share personal information only in these situations:

• Service providers that process data for us under contract and only on our instructions, such as hosting and content delivery (Cloudflare), email delivery, and cloud infrastructure used by an App. Each is bound by confidentiality and data-protection obligations.
• Apple, as needed to distribute Apps and process App Store purchases (see Section 4).
• Legal reasons: when required by law, subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property or safety of our users, the public or Indigo Solutions.
• Business transfers: in connection with a merger, acquisition or sale of assets. Personal information would stay subject to protections at least as strong as this policy.
• With your consent or at your direction.

4. Apple services, purchases & permissions

• Payments. In-app purchases and subscriptions are processed by Apple. We never receive your payment card details. Apple gives us limited transaction information (for example, which product was purchased) so we can unlock content.
• iCloud. If an App syncs through iCloud or CloudKit, your data is stored in your private iCloud account under Apple's privacy policy, and we cannot access it.
• Device permissions. An App asks for your permission before using features such as the camera, photos, location, contacts, notifications or health data, and uses them only for the purpose shown in the request. You can change permissions at any time in your device's Settings.
• HealthKit and similar sensitive data, if an App ever uses them, are never used for advertising or marketing, never sold, and never shared with third parties without your explicit permission.

5. Cookies, analytics & tracking

The Website uses no advertising or analytics cookies. Our hosting provider may set strictly necessary security cookies that protect the Website against bots and abuse. Our Apps do not track you as defined by Apple's App Tracking Transparency framework. If that ever changes, the App will ask for your permission first and will keep working if you decline.

6. Data retention, deletion & discontinued Apps

We keep personal information only as long as we need it for the purposes described above, or as required by law. Contact and support messages are generally kept for up to 24 months and then deleted. Account data is kept while your account is active.

Deleting your account. If an App offers account creation, you can start account deletion from inside the App. You can also email hello@indigosolutionsnyc.us with the subject "Delete my account". We will delete or anonymize your personal information within 30 days unless we must keep certain records by law. Subscriptions purchased through Apple must be cancelled separately in your Apple Account settings.

Discontinued Apps & features

We may modify, suspend or discontinue any App, feature or online service at any time, as described in our Terms of Use. When an App or online feature is discontinued, we may permanently delete the associated accounts and data held on our servers, with or without prior notice, except where the law requires us to keep it. We have no obligation to preserve, return or export your data after a discontinuation, although we may choose to offer a way to export it. Data stored only on your device or in your own iCloud or other personal cloud account is not affected by our deletion and stays under your control.

Backups are your responsibility. The Services are not a backup service. Keep your own copies of anything important. To the maximum extent permitted by law, we are not liable for any loss, corruption or deletion of data.

7. Security

We use industry-standard safeguards, including encryption in transit (HTTPS/TLS), encryption at rest where available, access controls and least-privilege practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You provide information at your own risk. To the maximum extent permitted by law, we are not responsible for unauthorized access, hacking, or other security breaches beyond our reasonable control, or for the acts of third parties. We will notify you and the authorities of a data breach where the law requires.

8. Your rights & choices

Depending on where you live, you may have the right to:

• know and access the personal information we hold about you;
• correct inaccurate information;
• delete your personal information;
• receive a copy of your information in a portable format;
• object to or restrict certain processing, and withdraw consent at any time; and
• not be discriminated against for exercising these rights.

These include rights under the California Consumer Privacy Act as amended by the CPRA, other U.S. state privacy laws, and the EU/UK General Data Protection Regulation. To make a request, contact us at hello@indigosolutionsnyc.us or use the support form with the topic "Privacy request". We will verify your request and respond within the time the law allows, usually 30 to 45 days. You may use an authorized agent, and you may appeal a decision by replying to our response.

Legal bases (EEA/UK). We process personal data to perform a contract with you (providing the Services), for our legitimate interests (security, improving the Services, responding to inquiries), to comply with legal obligations, and with your consent where required.

9. Children's privacy

Our Services are not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect personal information from them. If an App is designed for children, it will follow Apple's Kids Category requirements and applicable law, including COPPA. If you believe a child has given us personal information, contact us and we will delete it.

10. International users

Indigo Solutions is based in the United States, and we may process information in the United States and other countries where our service providers operate. When we transfer personal data from the EEA, UK or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses.

11. Changes to this policy

We may update this Privacy Policy at any time. We will post the new version on this page and update the "Last updated" date. If a change is material, we will give additional notice, for example inside the App or on the Website.

12. Contact us

If you have questions or requests about this Privacy Policy or your personal information, contact us at: