How can we help?

Use the form below or email hello@indigosolutionsnyc.us. Include the app name and version, your device and operating system (for example iPhone 16 with iOS 26, Windows 11, or Ubuntu 24.04), the app store or website you got it from, and a short description of the problem. Screenshots help. We usually reply within one to two business days.

Depending on the app, we publish for iPhone and iPad (iOS and iPadOS), Mac (macOS), Apple Watch (watchOS), Apple Vision Pro (visionOS), Apple TV (tvOS), Android, Windows, Linux and the web. The platforms and minimum system versions for each app are listed on its App Store, Google Play, Microsoft Store or download page.

• Update the app and your operating system to the latest version.
• Force-quit the app and open it again, then restart your device.
• Check your internet connection if the feature needs to be online.
• Sign out and back in if the app has accounts.
• As a last step, reinstall the app. Back up any data stored only on the device first.

If the problem continues, contact us with the details above.

Send it through the form below with the topic "App support". We read every message. We can't promise every request will be built, and any feedback you send may be used to improve our products, as described in our Terms of Use.

Subscriptions are billed and managed by the store you bought them from. Deleting the app does not cancel a subscription.

• iPhone, iPad, Apple Watch, Vision Pro: Settings → [your name] → Subscriptions.
• Mac: App Store → click your name → Account Settings → Subscriptions → Manage.
• Apple TV: Settings → Users and Accounts → [your account] → Subscriptions.
• Android (Google Play): Play Store → profile icon → Payments & subscriptions → Subscriptions.
• Windows (Microsoft Store): sign in at account.microsoft.com/services.
• Web and SaaS subscriptions: open your account or billing settings in the app, or contact us.

Cancel at least 24 hours before your renewal date to avoid being charged for the next period. More help: Apple · Google Play.

Sign in with the same account you used to buy: your Apple Account, Google account, Microsoft account, or your account with us. Then open the app and tap Restore Purchases (usually in Settings). Purchases belong to your store account, not to a device. Purchases generally can't be moved between different stores, for example from the App Store to Google Play.

All sales are final unless the law or the store's own policy says otherwise (see our Terms of Use). Stores handle refunds for purchases made through them, and we can't issue those refunds directly:

• Apple (App Store): reportaproblem.apple.com
• Google Play: Google Play refund policies
• Microsoft Store: your order history at account.microsoft.com
• Bought directly from us (web or SaaS): contact us. We review requests case by case where the law requires.

We may change prices, plans and features from time to time. Price changes take effect at your next billing period after any notice required by the store or by law. If you don't agree with a change, you can cancel before your next renewal. See Terms of Use, Section 6.

If an app lets you create an account, you can delete it inside the app, usually under Settings → Account → Delete Account. You can also send a request through the form below (choose "Privacy request") or email hello@indigosolutionsnyc.us with the subject "Delete my account". We delete or anonymize your personal information within 30 days unless the law requires us to keep it. Store subscriptions must be cancelled separately (see above).

Only what a feature needs to work. We don't sell personal data or use it for cross-app advertising. Each app's details are listed in its store privacy section (App Store "App Privacy", Google Play "Data safety") and in our Privacy Policy.

Send a request through the form below with the topic "Privacy request", or email us. We will verify your identity and respond within the time required by law. See Privacy Policy, Section 8 for your rights.

No. Our apps are not a backup service, so please keep your own copies of anything important. Data stored on your device, in iCloud or in another personal cloud account is under your control. We're not responsible for lost or deleted data, as explained in our Terms of Use and Privacy Policy.

We aim to support recent operating system versions, but we may drop support for older devices, OS versions or platforms at any time. Older versions of an app may stop working with our online services. Minimum requirements are listed on each app's store page.

We may update, change, suspend or retire any app, feature or online service at any time, and remove apps from any app store. If that happens, the app or some of its features may stop working, and data stored on our servers may be permanently deleted. We're not required to give notice, keep data, or give refunds or compensation, except where the law or the store's policy requires it. Full details are in Terms of Use, Section 9.

Our Terms of Use and Privacy Policy apply to all our apps and services. For apps from the App Store, Apple's Standard EULA also applies, and each store's own terms apply to purchases made there.

Please contact us first. Most issues can be sorted out quickly. Under our Terms of Use, Section 17, you agree to send us a written description of any dispute and try to resolve it informally for 60 days before starting a formal proceeding. Disputes are then handled through individual arbitration, unless you opted out within 30 days of accepting the Terms.